英力士苯领简介
英力士苯领是一家著名的全球苯乙烯系列产品制造商，拥有高性能的苯乙烯单体、聚苯乙烯、ABS通用材料和苯乙烯特殊系列材料产品组合。凭借在材料科学领域超过90年丰富的创新经验，英力士苯领专注提供满足不同客户的差异化解决方案，帮助客户获得竞争优势并提供技术投资，降低碳排放的同时实现苯乙烯类闭环。公司产品应用遍布诸多行业（包括汽车、电子、家电、建筑、医疗、玩具/体育/休闲及包装）的各种日用品中。英力士本领是英力士集团旗下全资子公司，在9个国家建有17个生产基地，拥有大约3,000名员工。2023年公司销售额达到45亿欧元。 更多信息请访问：www.ineos-styrolution.com
Role and purpose:
Providing efficient and satisfactory service customers from order process to arrangement of goods delivery by smoothing the delivery schedule, excellent communication with customers; assisting to achieve sales target and contribute in the overall control of stock level.
• Providing a pleasing experience to customers, from order processing to delivery, through quality service with the advantages of integrated supply chain, thereby enhancing their favorability and loyalty towards the company
• As front line of supply chain, CSR acts as the facilitator and coordinator among customers, sales, logistics and finance in different countries/regions etc. to align the customer demand with company supply conditions.
• Together with sales, proactively and actively managing customers’ timely payment.
• Timely handle, report and record customer objections according to different cases, follow up the related investigation decision and maintain good after sales service.
• Providing order info. and tracking for sales and business analysis.
• Actively participate new customer development project and follow up with new customer application, sampling, communication on specific requirements in packaging, logistics, documents etc.
Main responsibilities include but not limited to:
Sales Order processing
• Maintain customer’s master data in SAP
• After sales confirmed order taking, follow up order processing in SAP, applying different order type and processing procedures according to different sales modes, which includes direct domestic, direct export, indent, agency or intercompany sales etc.
Customer communication
• Communicate cargo delivery schedule, push delivery for achieving sales target
• Follow up with customer’s feedback, coordinate abnormal cases and provide effective solution
Internal and External communication
• Provide instant information and effective assistance to commercial team;
• Communicate with SCM planning team for stock availability for customer delivery plan
• Communicate with SCM execution team for deliveries requirement, logistics documents and NCM
• Communicate with outsourcing company for SSG L/C confirmation etc.(for product from EMEA/AMER)
• Communicate with outsourcing company for shipping documents (for products from Korea)
Other ad-hoc business
• Reporting and tracking sales order status for sales and business analysis
• Participate and support new customer development project / global account customer business
What do you need to succeed:
• Diploma or Degree or above. Major in business administration, marketing, communications, supply chain or a related field is preferred but not mandatory
• Familiar with all office tools including Outlook, Word, Excel, PowerPoint and etc.
• Fluent English, Thai language is preferred
• Good communication skills with various individuals
• SAP or major ERP system experience
• At least 4 years of working experiences in supply chain, customer services, or logistics administration or related business experiences.
• Familiarity with domestic sales, direct export / re-export and trade business.
• Familiarity with general contract terms, inco-terms, payment terms etc.
• Understand common contract law, customs regulation
我们有很好的化学反应
我们相信，多样性意味着认识到差异的存在；而包容则是对其价值的肯定。如果没有包容，我们就无法释放多样性所带来的价值。在我们公司，每个人都有一席之地。我们的员工不仅可以在日常工作中展现自己独特的个性，还能有一种归属感，并为我们的核心价值做出贡献。我们秉承包容的态度，开放透明。我们尊重并重视多样性，相信机会平等。我们更尊重及重视文化差异，欢迎员工们提出不同的想法和观点。
我们很高兴聆听您的声音，更期待分享更多关于我们组织的讯息。
万事如意！ 英力士苯领人才团队